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FAQ
How Can We Help You?

Utilizing our experience in the industry, Wenzhou Hongyang has created a customized and unique project management team, designed to fulfill our customers' requirements with the highest quality, timely delivery, good service and eco-friendly products for our clients used at the most affordable price.

1、What’s price?
Different items have different prices. Some items are sold by weight, another items are sold by PCS. The price of the same item is also not fixed, depending on the market price at the time and the quantity purchased.
2、How much one bale weighs?
Clothes bales are usually between 35-100 kg, shoes and bags are usually 20-25 kg. And there are two packaging methods: bagging and carton. You can ask us for details.
3、How many PCS in one bale?
The weight of different goods is different, we can only estimate, please refer to the received goods.
4、How can the goods be delivered to my country?
If you have a shipping agent in China, we will deliver the goods to your forwarder. If you do not have a forwarder, you can use ours. But some areas may not be delivered to the door. You can ask us for details.
5、How much does the shipping fee cost?
The factors that affect the shipping fees are: national customs policy, distance, different modes of transportation, exchange rates and ect. We will provide more details after the quantity is confirmed.
6、What’s the MOQ?
The minimum order quantity is different for different goods. You can ask us for details.
7、How long will it take me to receive my order?
The factory takes time to prepare the goods after the order is placed. And the mode of transportation is usually sea, air and land transportation. The delivery time are different due to different transportation mode. You can ask us for details.
8、What if I am not satisfied with the goods I receive?
Please contact us, we will help you with after-sales service.
9、How can I pay?
We accept T/T, MoneyGram, Credit Card, PayPal, Western Union, Cash, Escrow and so on. Just tell us you want to pay ,then we will help you.
10、Can I select the style of clothes/shoes/bags?
Second-hand goods are not customized goods, the style of clothes/shoes/bags are random, we can only guarantee the quality but not the style.